Shipping policy
Thank you for shopping at Koscentra! We aim to provide you with a convenient and hassle-free shopping experience. Please read our shipping policy to understand how we handle the delivery of your orders.
Shipping Methods:
We offer the following shipping methods:
- Standard Shipping: 5-7 business days
Shipping Zones:
We currently ship within the United States. If your location is not listed, please contact us, and we will do our best to accommodate your request.
Order Processing Time:
Orders are typically processed within 3 business days since these are made to order since special blending is needed to achieve the best result. Please note that processing times may vary during peak seasons.
Tracking Information:
You will receive a tracking number via email once your order has shipped. You can track your package's progress on our website or through the carrier's website.
Returns and Exchanges:
For information on returns and exchanges, please refer to our Return and Exchange Policy.
Lost or Damaged Items:
If your order arrives damaged or is lost during transit, please email us at: koscentra@gmail.com
International Shipping:
For international orders, please be aware that you may be responsible for customs fees, import duties, or taxes imposed by your country. We cannot predict or cover these charges.
Shipping Restrictions:
Certain products may have shipping restrictions due to legal or safety reasons. Any such restrictions will be clearly communicated on the product page.
Contact Information:
If you have any questions or need further assistance regarding shipping, please do not hesitate to contact our customer support team at koscentra@gmailcom.
Holiday Delays:
Please be aware that holidays and peak shopping seasons may impact delivery times. We recommend placing orders well in advance during these periods.
Shipping Updates:
We reserve the right to update our shipping policy as needed. Any changes will be reflected on this page.
Thank you for choosing KOScentra! We appreciate your business and strive to provide you with excellent service.